Shipping Policy

Last updated: 07/02/2026

Order Processing

Orders are typically processed within [1–3] business days (excluding weekends/holidays). During high demand, processing may take longer.

Shipping Times

Estimated Delivery Times (after dispatch)

• European Union: 7–14 business days

• United Kingdom: 7–14 business days

These are estimates, not guarantees.

Tracking

Where available, you will receive a tracking link by email once your order ships.

Customs, Duties & Taxes

Depending on destination, shipments may be subject to customs duties, taxes, or import fees. These charges are the customer’s responsibility unless explicitly stated otherwise.

Address Accuracy

Please ensure your shipping address is correct. If an order is returned due to an incorrect/incomplete address, we may need to charge reshipping fees.

Lost or Delayed Packages

If tracking shows no movement for an extended period, contact contact@duvrane.com. We will investigate with the carrier and support you through resolution.

Damaged in Transit

If your package arrives damaged, contact us within 48 hours with photos of the packaging and item.