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Questions

For anything else, reach us at contact@duvrane.com

ORDERS & SHIPPING

Do you deliver worldwide?

Yes. We ship to the United Kingdom, the European Union, the
United States, Canada, Switzerland, and select international
destinations. Complimentary shipping is included on every order.

When will my order arrive?

Orders are dispatched within 2 business days. Delivery takes
3-5 business days within the EU and UK, and 7-10 business days
for international destinations. You will receive tracking
details by email once your order ships.

Are duties and taxes included?

Yes. For destinations within the EU, UK, and US, all duties
and customs fees are included in the final price. No additional
charges at delivery.

Can I track my order?

Once your order is dispatched, you will receive a confirmation
email with a tracking number. You may follow your delivery at
any time through the link provided.

RETURNS & EXCHANGES

What is your return policy?

We accept returns within 30 days of delivery. Items must be
unused, in original packaging, and with all tags attached.
Write to contact@duvrane.com to initiate a return.

How do I exchange an item?

Exchanges follow the same process as returns. Contact our team
at contact@duvrane.com indicating the piece you would like to
receive in exchange. We will guide you through each step.

Are returns free?

Returns are complimentary within the EU and UK. For international
returns, shipping costs are the responsibility of the customer.

PRODUCTS & CARE

What leather do you use?

Every DUVRANE piece is crafted from full-grain Italian calf
leather, sourced from tanneries with generations of expertise.
We select only the highest grade of hide for its natural
character and longevity.

Are your products hand-finished?

Yes. Every piece is hand-finished by skilled artisans. Edges
are burnished, stitching is inspected, and each wallet is
individually checked before it leaves our atelier.

How should I care for my leather goods?

Store your piece away from direct sunlight and humidity. Clean
with a soft, dry cloth. For deeper care, apply a neutral leather
conditioner every 3-6 months. Minor patina over time is natural
and part of the character of fine leather.

THE MAISON

Where are your pieces made?

DUVRANE is designed in London and crafted by trusted leather
ateliers in Europe, following traditional techniques refined
over generations.

Do you offer gift wrapping?

Every piece arrives in our signature DUVRANE presentation box,
suitable for gifting. A personal message may be included at
checkout upon request.

Can I purchase a gift card?

Yes. DUVRANE gift cards are available in multiple denominations
and can be purchased directly from our Gift Card page. They are
delivered digitally and can be redeemed at checkout.