Privacy Policy

Last updated: 07/02/2026

Who We Are (Data Controller)

Duvrane is the data controller for personal data processed through this website.

Contact: contact@duvrane.com

Personal Data We Collect

We may collect:

• Contact details (name, email, phone, address)

• Order and payment information (transaction data; payment handled by processors)

• Device and usage data (IP address, browser, pages visited)

• Customer support communications

Why We Use Your Data (Purposes)

• To process and deliver orders

• To provide customer support

• To send service messages (order updates, shipping notifications)

• To prevent fraud and improve security

• To improve our website and customer experience

• To send marketing communications (only where permitted / with consent where required)

Legal Bases (GDPR/UK GDPR)

We rely on:

• Contract (to fulfill your order)

• Legal obligation (e.g., tax/accounting)

• Legitimate interests (fraud prevention, site improvement)

• Consent (e.g., marketing cookies or email marketing where required)

Sharing Your Data

We may share data with trusted service providers, such as:

• Payment processors

• Shipping and logistics partners

• Website hosting and analytics providers

• Customer support tools

These providers process data under contract and only as needed.

International Transfers

If we transfer personal data outside the UK/EU, we use appropriate safeguards (e.g., standard contractual clauses where applicable).

Data Retention

We keep personal data only as long as necessary for the purposes above, including legal/accounting requirements.

Your Rights (UK/EU)

You may have rights to:

• Access, correct, delete your data

• Restrict or object to processing

• Data portability

• Withdraw consent (where processing is based on consent)

To exercise rights, email contact@duvrane.com.

Complaints

You can also complain to your local data protection authority. In the UK, this is the ICO.

Cookies

We use cookies and similar technologies to operate the site and improve performance. You can control cookies through your browser settings and, where available, our cookie banner.