Refund Policy (Returns & Refunds)

Last updated: 07/02/2026

Returns – 14-Day Right of Withdrawal (EU/UK)

If you are a consumer in the European Union or the United Kingdom and you purchase from our website, you generally have the right to withdraw from your purchase within 14 days of receiving your item, without giving a reason.

To exercise your right of withdrawal, email us at contact@duvrane.com with:

• Your order number

• The item(s) you want to return

• Your name and delivery address

Return Conditions

To be eligible for a return:

• Items must be unused, in original condition, and returned with original packaging and any included accessories.

• Items that show signs of use, damage, or missing components may be refused or may receive a reduced refund where permitted by law.

Return Window

• You must notify us within 14 days of delivery.

• After you notify us, you must send the item back within 14 days.

Refunds

Once your return is received and inspected, we will notify you of approval. If approved:

• We will refund the item price and standard outbound shipping (if charged), where required by law.

• Refunds are processed to the original payment method.

Refund timing: refunds are generally made within 14 days after we receive the returned goods (or earlier if you provide proof of return, where applicable).

Return Shipping Costs

Unless the item is defective or incorrect, return shipping costs are paid by the customer, where permitted by law (and where we have informed you).

Exchanges

We do not offer direct exchanges. If you want a different item, please return the original and place a new order.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at contact@duvrane.com with photos and your order number. We will arrange a replacement or refund as required.

Non-Returnable Items (Examples)

Returns may not be accepted for:

• Personalized/customized items (e.g., monogram/engraving)

• Items damaged due to misuse or normal wear

• Gift cards (if applicable)

Chargebacks

If you have an issue, please contact us first. Unauthorized chargebacks may delay resolution.